PAX A80 Basic Operations Guide

This guide also applies to PAX A920 Pro, as the operation procedures are the same.

1. Sale (Payment)

Used for normal card or electronic payment transactions.

Steps:

  1. On the home screen, tap Sale
  2. Enter the transaction amount
  3. Select a payment method:
    • Tap / Apple Pay (Contactless)
    • Chip (Insert EMV card)
    • Swipe (Magnetic stripe)
  4. Follow the on-screen instructions
  5. Customer signs if required
  6. Print or send the receipt after the transaction is approved

πŸŽ₯ Operation Video:
Click to view Sale (Payment) operation video

2. Void Sale (Cancel Payment)

Used to cancel a transaction on the same day before Batch settlement.

Steps:

  1. On the home screen, tap Void Sale
  2. Enter the administrator password
    (Default is 1 or the current date, e.g. October 15, 2025 β†’ 10/15/2025)
  3. Select the transaction to void
    (From transaction history or by entering the transaction number)
  4. Confirm the void
  5. System displays Void Successful

⚠️ Transactions that have already been batched cannot be voided and must be refunded instead.

πŸŽ₯ Operation Video:
Click to view Void Sale operation video

3. Add Tips

Used to add tips to a transaction that is already completed but not yet batched.

Steps:

  1. On the home screen, tap Func
  2. Select Tip Menu
  3. Select the corresponding transaction
  4. Enter the tip amount
  5. Confirm submission
  6. The tip will be settled together during Batch

Commonly used when tips are added after the customer signs the receipt.

πŸŽ₯ Operation Video:
Click to view Add Tips operation video

4. Batch (Settlement / Close Batch)

Used to submit all completed transactions of the day to the bank for settlement.

Steps:

  1. On the home screen, tap Func
  2. Select Batch
  3. Confirm Batch to Close
  4. Wait for the system to complete processing
  5. Print the Batch report (recommended to keep for records)

⚠️ It is strongly recommended to run Batch at least once at the end of each business day.

πŸŽ₯ Operation Video:
Click to view Batch (Settlement) operation video

5. Force Auth (Force Authorization / Force Tip)

Used when a bank authorization code (Auth Code) has already been obtained,
commonly in cases of network issues or special tip adjustments.

Steps:

  1. On the home screen, tap Force Auth
  2. Enter the transaction amount or tip amount
  3. Follow the prompts to enter the card number and expiration date
  4. Enter the Auth Code shown on the receipt
  5. Confirm to complete the transaction

⚠️ This function carries higher risk and should only be used when there is a clear possibility of customer disputes.

πŸŽ₯ Operation Video:
Click to view Force Auth operation video

6. Refund

Used to refund transactions that have already been batched.

Steps:

  1. On the home screen, tap Return
  2. Enter the administrator password
    (Default is 1 or the current date, e.g. October 15, 2025 β†’ 10/15/2025)
  3. Enter the refund amount
  4. Have the customer Tap / Insert / Swipe the card, or manually enter card details
  5. Confirm the refund is successful
  6. Print the refund receipt

Refunds typically take 3–7 business days to appear, depending on the customer’s bank.

πŸŽ₯ Operation Video:
Click to view Refund operation video

This guide applies to both PAX A80 and PAX A920 Pro, as the operation procedures are the same.